Shipping policy

Processing Times
All items at Senpai3D are made to order by hand. Once an order is placed, it is added to the production queue. Orders are typically completed and shipped within 1 to 2 weeks. If you have a specific deadline, please contact us before or immediately after placing your order so we can accommodate your timeline if possible.

Shipping Methods
We ship all orders via USPS Ground or Priority Mail by default. Alternative shipping methods can be arranged upon request — please contact us if you require a different carrier or expedited shipping.

Packaging

Larger items are shipped in corrugated boxes with bubble wrap and/or paper padding for protection.

Smaller items are shipped in bubble mailers with paper padding to ensure safe delivery.

Cancellations
Order cancellations are allowed within 24 hours of the order being placed. After 24 hours, orders are considered in production and cannot be canceled.

Refunds and Replacements
We do not offer refunds for custom, made-to-order products. However, if your item is damaged during shipping or the quality has been compromised in transit, we will gladly provide a free replacement upon its return. Please contact us within 3 days of delivery with photos of the item and packaging to arrange a replacement.

Customer Support
If you have any questions, concerns, or special requests, please reach out via our Contact Page or message us on our Etsy shop. We strive to respond quickly and are happy to assist however we can.

Thank you for supporting handmade artistry!